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Can I Get a Refund?

Refund eligibility, how to request a refund, and chargeback policy.

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Written by Ultra Future Funding

Refund Eligibility

You may request a refund if all of these are true:

  1. The request is made within 24 hours of purchase

  2. No trades have been placed on the account

  3. The account has not passed or been activated as a funded account

Refunds Are Not Available When

  • Any trade has been placed on the account

  • More than 24 hours have passed since purchase

  • The account was liquidated for hitting the Maximum Loss Limit

  • The account passed the evaluation or became a funded account

  • The charge is for a reset

How to Request a Refund

  1. Contact support via live chat or email [email protected]

  2. Include your account email, order or transaction ID, and the reason

  3. We verify eligibility within 1–3 business days

  4. Approved refunds go back to your original payment method

Chargebacks

Please contact support before filing a chargeback. Filing a chargeback without contacting us first may result in account suspension.

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