Why Isn't the Trading Platform Working?

Clear your browser cache — Press Ctrl+Shift+Delete (or Cmd+Shift+Delete on Mac) and clear cached images and files

Try a different browser — We recommend Google Chrome for the best experience

Disable browser extensions — Ad blockers or security extensions may interfere with the platform

Check your internet connection — The platform requires a stable internet connection for live data

Try incognito/private browsing — This rules out extension or cache issues

Check if the market is open — Futures markets are closed on weekends (Saturday and most of Sunday) and some holidays

Refresh the page — Press F5 or click the refresh button

Check your connection status — Look for the connection indicator on the platform

Switch timeframes — Try changing to a different timeframe and back

Check if the market is open — Orders cannot be placed outside of trading hours

Verify your account is active — Check your dashboard for account status

Check your contract limit — You may have reached your maximum position size

Confirm the daily close — All positions are liquidated and new orders are blocked after 4:10 PM ET until the next session opens at 6:00 PM ET

Double-check your email and password — Ensure there are no typos or extra spaces

Reset your password — Use the "Forgot Password" link on the login page

Check your email for verification — New accounts require email verification

Clear your cookies — Browser cookies may have expired

Contact support — If you're still unable to log in, reach out via live chat or email [email protected]

Ensure you have completed the CME Non-Professional Agreement — Market data will not stream without this

Try refreshing the page — Live data requires an active WebSocket connection

Check if you're viewing RTH or ETH — The RTH/ETH toggle affects which data is displayed

Contact support — If the issue persists, our team can investigate