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What Are Your Support Hours?

Support availability, response times, and how to contact the Ultra Future Funding team

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Written by Ultra Future Funding

Ultra Future Funding offers support through several channels.

AI Support — 24/7

Our AI support assistant, Fin, is available 24/7 in the chat widget on our website and Help Center. It can answer questions about your account, evaluation rules, payouts, fees, and more at any time.

Live Support Team — Monday to Friday

9:00 AM – 6:00 PM Eastern Time (ET)
(8:00 AM – 5:00 PM Central · 6:00 AM – 3:00 PM Pacific)

During these hours you can ask Fin to connect you with a member of our team. Outside these hours, leave a message and we will reply the next business day. We are closed weekends and U.S. market holidays.

Email Support — 24/7

Email [email protected] anytime. We respond within 24 hours on business days. Please include your account email and, for trading questions, your account ID and the date and time (ET) of the trade.

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